Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, you must not have utilised the registered/booked service.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your request for refund is received and inspected, we will send you an email to notify you that we have received your returned Service. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nimaiborneo.com.

Need help?

Please talk to us on 7887878201 or Email us at info@nimaiborneo.com for questions related to refunds and returns.